Frequently Asked Questions

• How do I request work to be done by Enterprise Applications?

• How do I get access to an enterprise system?

• How do I get training on an enterprise system?

• What do all those application system acronyms mean?

• What do I do if I want a report?

• How do I ask that XSIS not be refreshed?

How do I request work to be done by Enterprise Applications?

Requests for assistance should first be directed to the department or office responsible for the system. If work is required or needed from the Enterprise Applications group, a Help Request must be filled out completely and submitted. Most Help Requests are prioritized and scheduled for work after approved by the various system management committees. Exceptions are made for production emergencies and smaller (eight hours or less) projects; these typically do not require system management prioritization.

How do I get access to an enterprise system?

Requests for access to enterprise systems should be directed to the department or office responsible for the information, referred to as the system "Owner". The team leader with responsibility for maintaining the particular system will assist you obtaining access to the system. Most require an application to be filled out and training before use of the system is granted.

How do I get training on an enterprise system?

Arrange for system training from the departmental owner at the time you request access to the system. A number of them hold periodic training on the systems.

What do all those application system acronyms mean?

Most of the enterprise-wide application systems used at the university are named with multiple words to describe their function. For simplicity and to keep programs and data on our computer systems, all applications have acronyms. Most of these acronyms are three letters that translate to the words of the system name. Below is a list of the major application system acronyms in use:

What do I do if I want a report?

Please check with the departmental owners of the particular system first. It may well be the case that the report you want has already been created; a number of standard reports are available through e~Print on a regular basis. Other ad hoc reports can usually be obtained via the various data warehouses. If what you need is not available through e~Print or the data warehouse, complete a help request form to have your report work submitted to the EA group.

How do I ask that XSIS not be refreshed?

XSIS is the full-copy test system for the Student Information System (SIS). It is regularly refreshed from the production data each weekend. All changes to XSIS are lost during a refresh. If this is not desirable, a note copying all functional managers on the date and reason for the refresh NOT to occur is necessary. If all parties agree, then please contact the Student Enrollment Services team leader no later than the Thursday prior to the weekend the refresh should not occur. The team lead will then coordinate with the Production Control staff to have them remove from the schedule the refresh run.